Lead Qualification Position - Call Center in Arcola, Pennsylvania

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Full-Time Weekdays and some Weekend Hours

Profile
- Experience in call center a plus
- Experience with lots of dials with either warm or cold leads
- Inbound and Outbound phone experience
- Experience qualifying customers to determine if they are buyers
- Experienced in dealing with retail (homeowners) as well as businesses (contractors and home builders)
- Extremely comfortable being on the phone for 9 hours per day
- Very reliable -- must be able to come to work
- 8 to 9 Hour days starting at 11 and working till 8
- Extremely computer literate -- extensive use of computer technology including extensive use of SAAS based CRM (Salesforce.com), VOIP phones, dialing software, excellent typing
- Very detailed oriented -- meticulous notes and staying on top of the work -- no missed leads
- Ability to work in a team environment with inside salespeople
- Must be a positive influence on the culture

Compensation
- $10-13 per hour to start based on experience
- Opportunity with excellent performance to make up to $15 through incentives (I truly mean excellent!!!)

Goals and Objectives
- To increase the number of qualified leads from the existing marketing dollars
- Utilize all the tools that are available to you to achieve the desired result
o Become an expert in utilizing Salesforce to help leverage your role
- Help create new ideas/programs to increase appointments for inside salespeople

Reporting
- Reports directly to the President/Owner

A Player - These are the traits an excellent candidate would have
- Extremely open minded to new ideas and new technology to increase qualified leads and productivity/efficiency
- Works with inside salespeople to make an appointments and setup customers into their schedule
- Does everything possible to stay by the phone to ensure complete coverage
- Shows up every day on time and gets to work (except for paid vacation)


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